Account Manager/Senior Account Manager

Company Description

About the Company: 

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

  • Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
  • Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
  • M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
  • Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
  • In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

Job Description

To proactively build and maintain customer relationships, by delivering highly successful campaigns and therefore maximising revenue streams for M3(EU).  You will be the link between the customer and the Company.

Essential Duties and Responsibilities:

  • Establish and maintain excellent customer relationships through regular close contact, including face-to-face meetings, telephone and e-mail communication
  • Manage a portfolio of customers in conjunction with the senior sales leads, gaining an in-depth understanding of their business issues and how M3 can help address them
  • Take sole responsibility for generating revenue in a small portfolio of accounts with a combined target of up to £150k
  • Maintain a detailed understanding of your account portfolio
  • Develop and maintain thorough account plans for each customer
  • Work closely with internal teams to ensure that the Customer is receiving the highest level of service and excellent delivery of campaigns
  • Actively discuss opportunities within the team to increase the services offered to your portfolio, increasing the revenue generated from it
  • Gather, monitor and analyse campaign performance data, providing detailed and useful and meaningful information back to the customer
  • Responsible for generating awareness within clients, of developing capabilities of M3

Qualifications

  • Proven ability of building strong client relationships and surpassing expectations
  • Experience of managing accounts and relationships for multiple customers
  • Experience in managing campaigns, coordinating team members, developing timetables and setting deadlines to achieve objectives

Additional Information

Benefits:   

  • 25 days annual leave
  • Participation in an annual bonus scheme linked to the profitability of the business
  • Pension 4%/4% employee/employer contributions of qualifying earnings
  • Company’s medical cash plan. As part of the cash plan you have access to subsidised gym membership and a staff discount scheme
  • Cycle scheme

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