SVP, Technology Services

Company Description

About M3 Inc:

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

  • Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
  • Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
  • M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
  • Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
  • In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

Due to our continued growth, we are hiring for a SVP, Technology Services at M3 Global Research, an M3 company.

About the Business Unit:  

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 20252 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. 

Job Description

To support our ongoing growth and development we are seeking a SVP, Technology Services. This is a new role, reporting to the CEO, with a broad remit and substantial responsibility. The successful candidate will oversee all development activities (software, Business Intelligence and support services) and can reshape the process meet business goals and needs.



  • Develop strategies to meet the company’s goals and objectives, and to improve the quality of the service it delivers internally and externally.  Plan and monitor the successful implementation of these strategies
  • Establish strong partnerships with and deep knowledge of the businesses and become a trusted advisor for technology strategies, plans and services
  • Evaluate the challenges faced by the business and take action to mitigate risks and develop opportunities without compromising quality or service, working collaboratively to prioritize
  • Lead and manage a growing team of software developers, QA, database, BI, business analysts and project management professionals, supporting them in building robust and innovative solutions and to succeed in their roles
  • Establish strategy and best practices for staff to ensure achievement of business objectives. Work with team and senior management to translate strategy into specific performance goals, including relevant KPIs to demonstrate continuous improvement in efficiency, quality, and speed of solution delivery
  • Responsible for the quality and technical approach taken by team members, ensuring it is in-line with the company strategy – and that projects are delivered on time and on budget
  • Ensure best practices are implemented and adhered to throughout the development lifecycle
  • Participates and administers the team’s budget within the overall technology budget, including negotiating cost-effective software and labour contracts; coordinates and implements contractors work, and resolves any disputes over labour, scheduling, or payments



  • Bachelor’s degree in computer science or related; mba preferred
  • 10+ years executive level technology leadership experience including inhouse software development
  • Experience in the market research industry, professional services organisations or large-scale membership/subscription businesses would be an advantage



  • Taking Initiative: Identifies the chance to address current issues, seizing the opportunity to enhance performance and advance horizontal/vertical goals
  • Learning Agility: Discipline to keep developing, growing, and using new strategies to tackle the increasingly complex problems faced in the organizations
  • Mental Health and Wellbeing for Leaders: Realizes one's own potential, can cope under pressure and work productively and fruitfully
  • Developing Leadership Presence: Connects authentically, builds confidence in others, and inspires and motivates people into action
  • Building Relationships: Builds productive working relationships with co-workers. 
  • Participative and Collaborative Management: involves others, listens, and builds commitment
  • Respective for Diversity (Culture): Values people of different backgrounds, cultures, or demographics
  • Delivers messages clearly, convincingly and in a well-organized manner; able to vary communications style for multiple audiences
  • Ability to influence and partner with other teams in the delivery of tactical and strategic solutions by promoting ideas persuasively and able to work through obstacles to provide solutions that benefit individual businesses, the technology team, and the wider M3 GR Group



  • Building/Managing Technical Teams/Projects: Proven success building and managing multi-disciplinary and multi-national high performing teams
  • Extensive project, personal and time management skills, with the ability to successfully multi-task across a diverse set of projects
  • Technology Understanding and Knowledge:
    • Ability to monitor, understand and analyse technology trends to project their impact on and then shape technology and business strategies
    • Full span of technical knowledge; development models, development tools/languages/environments, infrastructure (including containerisation, microservices, observability/monitoring), databases, business intelligence, etc.
    • Ability to deep-dive into emerging technologies and interact with internal and external experts; recommending potential solutions that provide efficiencies and competitive advantage

Additional Information

Employee Benefits:

  • 25 days annual leave
  • Participation in a company bonus scheme linked to personal and company performance
  • Group Life Cover 4x salary
  • Pension 4%/4% employee/employer contributions
  • Vitality medical after probation
  • Staff discount scheme
  • Discounted gym membership​