Account Director

Company Description

About M3 Inc:

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

  • Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
  • Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
  • M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
  • Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
  • In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organisations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

About the Business Division:

This role sits within, a subsidiary of M3 Inc. is the UK's largest professional network of doctors; a closed community used by over 50,000 doctors daily and with a total membership of over 245,000. Products range from a trusted email communications platform to robust news and educational web pages along with our world-class sponsored pharmaceutical content and doctors’ own user-generated content. Our mission is to continually improve these offerings as well as identifying new ways to support our community of doctors throughout their careers.

Job Description


The Account Director is a senior member of the team building strong, trusting relationships with clients by ensuring excellence in delivery, clear communication, and sound strategic guidance. The Account Director proactively maximises the potential of accounts, taking direction from their senior sales leads on new business opportunities and facilitating the organic growth of existing accounts.

Main Duties and Responsibilities

  • Develop a deep understanding of the business needs of clients and drive benefit-led partnerships with them
  • Develop the growth strategy across a portfolio of clients in conjunction with the senior sales leads and manage the sales/account strategies for our clients, including identifying and winning business
  • Take sole responsibility for delivering sales across a small portfolio of accounts with a combined revenue of up to £250k
  • Build and maintain relationships with senior-level clients
  • Educate clients and evangelise digital marketing across healthcare & Pharma events
  • Mentor and coach junior members of the team to develop closer relationships with their clients and deep understanding of their businesses and key objectives
  • Ensuring adequate resources and processes are in place to service and grow key accounts
  • Work closely with the Programme Management and Operations teams to ensure that the customer is receiving the highest level of service and excellent delivery of campaigns
  • Work with the senior sales leads to identify renewal opportunities within existing clients; supporting in the creation of proposals
  • Work with the Group Account Director to ensure insights and robust recommendations are regularly shared with the client.
  • Working with client contacts and procurement departments to put in place Master Service Agreements across all key accounts
  • Sharing best practice across the sales teams and wider business units
  • Work closely with the Programme Management team to support in ensuring programmes are delivered on time, on budget, and meet KPIs.
  • Establish and maintain excellent customer relationships through regular close contact, including face-to-face meetings, telephone and e-mail communication



  • Ability to identify customers key business objectives, and translate these into successful communication programmes
  • Experience of building long-term, sustainable relationships with clients
  • Ability to motivate the wider team to contribute to the commercial business
  • Excellent communication, report writing, analytical and project management skills


  • Proven experience of leading and inspiring a team and responsibility for team development
  • Able to develop and maintain strong business relationships across the Pharma/ Healthcare industry
  • A clear concise communicator at all levels who develops trust easily both internally and externally to the organisation
  • Excellent time management skills


  • Candidates will have a passion and an affinity with new media
  • Candidates must display the intellectual stretch to understand each functional area of the client organisation from a business perspective and to develop strategic and tactical plans to meet them


  • Strong written, listening and presentation skills
  • Excellent interpersonal skills will be needed in order to build the strong relationships that will be critical to the success of this role both internally and externally
  • Diplomacy and relationship building skills
  • Will be able to drive and motivate themselves to deliver beyond expectation while maintaining credibility and trust
  • Must be able to communicate clearly and concisely throughout the organisation

Qualifications & Experience

  • Educated to Degree level, or equivalent
  • Proven ability of building strong client relationships and surpassing expectations
  • Experience of working in healthcare at a strategic level, preferably servicing the Pharma industry
  • Experience of managing accounts and relationships for multiple customers at a European or global level
  • Experience of and passion for presenting to customers at a senior management level
  • Experience in developing strategies and formulating proposals for clients

Additional Information

Employee Benefits:

  • 25 days annual leave
  • Participation in a company bonus scheme linked to personal and company performance
  • Group Life Cover 4x salary
  • Pension 4%/4% employee/employer contributions
  • Vitality after probation
  • Staff discount scheme
  • Discounted gym membership​