Account Manager

Company Description

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

  • Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
  • Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
  • M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
  • Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
  • In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

This role is part of ONEHealth Communications, a subsidiary of M3 Inc., which is a specialist Healthcare Communications agency working in partnership with our clients to deliver end-to-end Media and Content services. This is supported by Data4NHS, providing one of the largest GDPR compliant email databases of Healthcare Professionals (HCP) in the UK.​

Job Description

We are searching for an experienced Account Manager, who will be responsible for managing projects across multiple client accounts and maintaining these relationships. The Account Manager will be responsible for the day-to-day management of all projects from commencement to completion within the client accounts to which they are assigned. The ideal candidate would be proven at delivering digital projects and campaigns.

This is a hybrid role and will require 2 days per month in the London office.


  • A pivotal role in the agency team delivering campaigns for healthcare clients
  • Manage the day-to-day relationship with clients and proactively spot new opportunities for clients
  • Ownership of discrete accounts and projects under the guidance of an Account Director, translate briefs into action, monitor progress and ensure delivery of desired results
  • Understand clients’ business sectors and closely monitor competitors
  • Provide recommendations to optimise campaigns based on analysis of performance
  • Manage Veeva PromoMats approval process where appropriate on behalf of clients


  • Experience in a healthcare agency delivering multi-channel communication solutions
  • Experience in Healthcare (POM & consumer) essential
  • A creative and analytical mind, with a proven ability to interpret large amounts of information
  • Proactive and highly organised, with excellent project management skills and a proven ability to multi-task
  • Excellent interpersonal, verbal and written communication skills
  • Experience with pharma approval software systems desired
  • Ability to work both on own initiative and as part of a team
  • High level customer relationship management skills with a proven ability to develop and maintain customer relationships
  • Media scheduling experience would be of benefit
  • Veeva PromoMats

Additional Information

  • 25 days annual leave
  • Participation in a company bonus scheme linked to personal and company performance
  • Medical cashback scheme
  • Pension 4%/4% employee/employer contributions
  • Vitality after probation
  • Staff discount scheme
  • Discounted gym membership