Business Development Manager (Market Research)

Company Description

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

  • Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
  • Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
  • M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
  • Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
  • In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organisations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

About the Business Unit:  

This role is part of EKAS Market Research, an Australian based fieldwork agency and a wholly owned subsidiary of M3 Inc. EKAS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialise in conducting both qualitative and quantitative market research in Australia and New Zealand. Servicing the Market Research Industry since 1971, EKAS is Australia’s largest and most experienced fieldwork and data analysis agency.

With our office in Sydney, we are in the heart of Australian Market Research. All telephone recruiting and interviewing is also done onsite. 

Job Description

About the Role:

Due to our continued growth, we are looking for an experienced Business Development Manager with expertise in the Market Research industry to drive our plans for growth and expansion.

Essential Duties and Responsibilities

Including, but not limited to the following:

  • Drive awareness across EKAS client base by championing our fieldwork offering.
  • Prospect and sell solutions by developing sales strategies for both marketing approaches, prospecting, and partnership building while maintaining our high-quality standards.
  • Support maintenance of existing business by managing contracts and cross-sell opportunities; develop insightful proposals; deliver strategic sales communications and consulting with clients on research design.
  • Seek out and source new clients by developing networks and independently identifying and developing relevant resources for sales and business development.
  • Manage proposal requests and ensure proper and timely delivery.
  • Consult with Marketing for internal and client audiences across all mediums including social media and business development campaigns.
  • Attend Industry events on behalf of M3 and EKAS.
  • Schedule and conduct internal and external project kick off calls, to discuss the scope and background details with the programme management team.
  • Attend client meetings to consult on EKAS capabilities.
  • Collaborate with colleagues to ensure top level client experience in all cases of client interactions from delivery to needs assessments.
  • Maintain personal financial goals, delivering on target revenue and profit
  • Uses the CRM proficiently to log all sales activity – calls, proposals, meetings. Updates contact and company information as required. Able to correctly move a project through the deal cycle and manage pipeline. Produces, maintains, and disseminates to internal teams well written, informed Account Plans. Can use the CRM to identify lapsed, underperforming accounts to target and contact.
  • Takes full ownership of individual financial goals. Able to provide an accurate weekly and monthly sales forecast when requested.
  • Understands research methods and methodologies along with regulatory requirements. Comprehends client objectives and can offer guidance around the research options available. Speaks confidently when delivering a proposal to a client
  • Has a good understanding of the competitive landscape. Keeps informed as to industry updates and networks effectively to identify new business opportunities


  • Proven B2B sales record, ideally within the market research healthcare or pharmaceutical industry
  • Ability to network and build strong, reciprocal relationships with agency contacts across the industry at all seniority levels
  • Credibility and a dynamic, agency-friendly personality
  • Ability to identify white space/opportunities for growth
  • Proactive and passionate about delivering great customer service for both clients and team, with a desire to exceed expectations

Additional Information


  • 20 days annual leave plus holiday loading of 17.5%
  • Flexible working hours
  • Flexible home working
  • Regular company BBQs and social events
  • 10 days sick pay
  • Salary plus superannuation