Client Engagement Manager

Company Description

About the Business Unit:

Messly helps doctors find short-term 'locum' work on their terms, by connecting them through our app with medical recruitment agencies who can offer them their perfect job. Our service allows doctors to 'compare the market' to see who the best agencies are for them and secure work quickly and easily.  We launched in the UK in 2017, by two school friends Chris and Abrar. Abrar is a former doctor and looks after all the product and technology, whilst Chris takes care of the business operations. 

Messly has become the leading platform in the UK to help doctors find locum work. We’ve assisted over 20,000 doctors find locum positions while creating an exceptional candidate journey.   In 2023, Messly was acquired by the world’s largest network of doctors, M3 Inc. 

Due to our continued growth, Messly, an M3 company, is launching services in Australia in early 2024 and hiring for a Client Engagement Manager to join our team. 

Check out Messly’ website here and read what our customers say about us here. 

Job Description

You will be responsible for helping recruitment agencies get the most from Messly, supporting them from the sales process through their lifecycle as a customer.  You will become a trusted advisor to our clients, building close relationships.  Messly is small, fast-growing company so each day is different. But if there was a ‘typical day', it might include:

• Joining a sales call with a prospective client to understand if Messly is a fit for them, and following up with a proposal and some pricing
• Running a training session for recruiters from a new client. That might be in their offices or on a video call. You’d give them a demo of the key features and help them to set up their accounts on Messly.
• In between, you might pick up a few questions in your inbox from recruiters who have a question about using Messly, or call up a recruiter who you can see is struggling to have success on Messly
• Finally, ahead of the team meeting the next day you’ll spend an hour reviewing your action plan for an agency that’s struggling, collate some product feedback and prepare some data and charts for discussion with the team.

Specifically, your role will focus on:

• Onboarding and Training new recruiters how to use Messly, giving product demos and tutorials. You’ll become an expert in Messly, with an in-depth knowledge of the product features and capabilities, coaching them on how to utilise the product fully.
• Regular Check-ins and meetings with customers to understand their needs and gather feedback. We are proactive in reaching out to clients to ensure they’re using our platform to it’s full potential. 
• Account Analysis to review our data dashboards and understand if Messly is offering maximum value to our agencies.
• Process Development to drive processes and documentation around your role, and ensure these are continually maintained.
• Sales support, working closely with leadership through the sales process, including outreach to potential agencies, and follow-ups through the sales process.
• Ops and involvement in running occasional operational processes, such as generating reporting and customer reporting, working closely with our ops team.

Qualifications

• 2+ years of experience in account management, and be able to showcase that you’ve excelled in most of the areas of the role listed above.
• Data oriented and able to provide solutions when reviewing data content
• Excellent written and spoken English.

• Experience working remotely and/or within a startup environment preferred. 
• Some knowledge or experience of the recruitment industry preferred. 
• Confident communicator with strong verbal skills. 
• Ability to proactively problem solve and adapt to new situations and challenges
• Experience to manage multiple clients and tasks, prioritize effectively, and effective with time management
• Detail oriented and diligent in tasks

To thrive in this role, you must have the following traits:

• People Person: Much of the role depends on building relationships with recruiters, whether in person or via phone and email. So you must be a confident communicator who enjoys interacting with people, and can empathise and build relationships quickly. We want someone who's likeable, easy to chat to and will take pride and joy in helping our recruiters get the most from Messly.
• Strong Initiative: We will support you as you get started, and aim to give good on-the-job training, but you will need to pick up new skills quickly and enjoy doing so. We'll expect you to use your initiative to solve problems, and be proactive rather than waiting to be asked.
• Structured & Organised: You've proven you can stay on top of multiple clients and manage many relationships, as well as other task lists and inboxes. You’ll have a wide range of responsibilities, so will need you to be diligent and well-organised to manage your time across them. We expect you to care about the small details and work tirelessly to make sure your work is carried out with consistency and reliability.
• Positive Attitude: You are cheerful, enthusiastic about your work and will enjoy helping your colleagues. You're not phased by changes or introducing new processes or receiving feedback from customers.
• Tech Confident: You don't need any specific technical skills but we will ask you to use a wide range of online tools and resources to be effective.
• Data Savvy: You don’t need to be a data wizard, but you should be comfortable using spreadsheets and be confident looking at numbers to find trends and to inform your decisions.

Additional Information

Role Details & Benefits

• Salary plus super
• Remote (local in Australia) with some travel as needed
• 25 days of annual leave per year, plus public holidays
• Budget for home IT setup and/or co-working membership
• Gym budget

More about M3: 

M3 is the global leader in digital solutions in healthcare. M3 works with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

  Click here to learn more about M3. 

#LI-JG1
#LI-Remote