Custom Recruitment Coordinator (Native Spanish Speaker)

Company Description

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

  • Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
  • Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
  • M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
  • Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
  • In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. 

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

Due to our continued growth, we are hiring a Custom Recruitment Coordinator at M3 Global Research, an M3 company. 

Job Description

The Local Custom Recruitment Coordinator is responsible for optimising the utilisation and performance of the local panel, ensuring Quantitative and Qualitative projects are delivered within the provided budget and timelines.

It is responsibility of the Local Custom Recruitment Coordinator to identify and deploy custom recruitment solutions to maximise the successful delivery of qualitative and quantitative projects.

Essential Duties and Responsibilities:

Including, but not limited to the following:

  • Design and execute multichannel recruitment methodologies for allocated projects, which could include (but not exclusively) email campaigns, cold calling, desk research, text messages, online advertisement, referral schemes, forums, blogs, patient groups and associations network and social media.
  • Attend IKO and project related meetings with PMs for projects assigned and share notes on agreed plan of action.
  • Call, schedule, confirm and rescreen respondents recruited for qualitative.
  • Ensure confirmation letters and consent forms are sent and complete follow up calls if needed to chase on materials.
  • Ensure that daily number of calls and strike rate targets are achieved.
  • Review projects on a regular basis and inform project managers when internal sampling strategies have been exhausted.
  • Monitor the performance of projects and ensure that recruitment plans are successfully executed within timelines stipulated by the client.
  • Proactively plan, organise, and implement project and panel recruitment solutions, aiming to maximise internal resources, reduce outsource cost and ensure project delivery.
  • Analyse and evaluate recruitment tactics post-implementation status to drive improvement in results.
  • Provide insightful and relevant feedback on projects feasibility based on gathered market intelligence upon talking to respondents over the phone.
  • Provide high-quality professional support to respondents via telephone and email / support ticket communications.
  • Master and work across multiple systems to investigate, troubleshoot and handle enquiries and complaints and provide appropriate solutions and alternatives to respondents.
  • Handle all enquiries according to company policy and expectations regarding outcomes, time to resolution, and communication standards.

Qualifications

Education and Training Required:

  • Bachelor’s degree or equivalency

Minimum Experience: 

  • Desirable: 1 year of experience in healthcare Market Research fieldwork recruitment

Knowledge, Skill, Ability:

  • Fluent in Italian or Spanish
  • Exceptional written and verbal communication skills, with demonstrated knowledge of English and Italian or Spanish grammar rules
  • Strong Microsoft Office skills (Excel) and quick learner of new technologies/software
  • Must have basic math skills, with the ability to learn to calculate incidence rate, response rates profit, etc
  • Interest / natural curiosity or previous experience /exposure within the healthcare space
  • Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success
  • Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
  • Self-motivated and able to prioritise tasks throughout the workday
  • Exceptional time management, organisational skills, attention to detail and ability to multitask
  • Attention to detail, quality of work and adherence to processes

Additional Information

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