French-Speaking Patient Project Assistant (Remote)

Company Description

PLEASE NOTE: Though this role is remote, candidates will need to be legally authorized to work for any employer without a sponsorship AND reside in any one of the following countries: UK or Netherlands or Lithuania or Sweden.

About M3 Inc:

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

• Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
• Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
• M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
• Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
• In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organisations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.

Job Description

About the role

Project Recruitment

• Ensure that recruitment tasks assigned for projects in French, are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for allocated markets are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for French speaking markets
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives for French speaking markets
• Support work
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

All of the above tasks and responsibilities are to be carried out during the working hours.

Qualifications

• Must be French-speaking
• Proficient at Excel and other Microsoft Office tools
• Enjoy working with and comfortable with large amounts of data

Additional Information

Employee Benefits:

• 25 days annual leave
• Participation in a company bonus scheme linked to personal and company performance
• Group Life Cover 4x salary
• Pension 4%/4% employee/employer contributions
• Vitality after probation
• Staff discount scheme
• Discounted gym membership​

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