German-Speaking Project Assistant

Company Description

About M3 Inc:

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

  • Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
  • Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
  • M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
  • Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
  • In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organisations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

Due to our continued growth, we are hiring for a German-Speaking Project Assistant at M3 Global Research, an M3 company.

About the Business Unit: 

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.

Job Description

The mission of the Project Assistant is to coordinate market research sampling tasks for German speaking markets including recruiting market research participants for Germany via phone and carry out cold calling to engage new respondents to complete market research projects. The Project Assistant provides high quality customer service to panel members and other research participants by answering questions and resolving inquiries regarding registration, accounts, study participation, compensation, and more.

Essential Duties and Responsibilities:

Market Research Projects:

  • Setup survey links in using multiple market research tools and conduct necessary tests to ensure the links are correctly implemented based on the established and given processes
  • Prepare market research project invites following incentive guidelines, using appropriate topic for the survey, and ensuring compliance standards are met
  • Prepare the relevant sample and send the invitation emails
  • Keep track of the projects in the project tracking file
  • Update respondents’ project statuses following the given processes and standards
  • Upload exclusion lists in the market research systems.
  • Prepare and send incentive payment and relevant details for invoicing to the Finance team
  • Verify 5% of the completes and keep track of the ID verified and the source for verification
  • Ensure that recruitment tasks assigned for projects in German, are fully executed

Project Recruitment:

  • Reach out to M3 Global Research panelists via phone or email and carry out cold calling to recruit respondents on allocated projects
  • Scheduling interviews
  • Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
  • Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
  • Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
  • Ensure that outsource targets for allocated markets are achieved
  • Execute the allocated panel building initiatives for German speaking markets
  • Support work
  • Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
  • Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
  • Work with the Project Management team to resolve project specific issues for members/respondents
  • Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
  • Build and maintain strong relationships with the panel members through timely and professional communication
  • Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
  • Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
  • All of the above tasks and responsibilities are to be carried out during the working hours.

Qualifications

  • ​​​​​​Must be German-speaking
  • Proficient at Excel and other Microsoft Office tools
  • Enjoy working with and comfortable with large amounts of data

Additional Information

Employee Benefits:

  • 25 days annual leave
  • Participation in a company bonus scheme linked to personal and company performance
  • Group Life Cover 4x salary
  • Pension 4%/4% employee/employer contributions
  • Vitality after probation
  • Staff discount scheme
  • Discounted gym membership​