Global Director of Loyalty Programmes

Company Description

About M3 Inc:

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

  • Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
  • Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
  • M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
  • Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
  • In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organisations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

Business Unit Mission:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.

Job Description

The Global Director of Incentives and Loyalty will design, implement, and manage global incentive programs tailored to healthcare professionals and patients participating in our market research panels. This role requires a strategic thinker with a deep understanding of incentive and loyalty program best practices. This role will be tasked with developing and implementing a best-in-class loyalty program that enhances member engagement, optimizes program costs, and delivers unique value propositions to healthcare professionals and patients. 

Duties and Responsibilities: 

  • Develop and implement comprehensive incentive and loyalty programs for healthcare professionals and patients participating in our market research panels. 
  • Collaborate with cross-functional teams to align program objectives with overall company goals and market research objectives. 

  • Oversee the execution of incentive programs on a global scale, ensuring consistency and compliance with regional regulations. 

  • Monitor program performance metrics and adjust strategies as needed to optimize participant engagement and satisfaction. 

  • Define incentive & loyalty program strategies that effectively drive customer engagement, retention, and lifetime value within the healthcare market research context. 

  • Collaborate with external partners, vendors, and clients to enhance program offerings and maintain a competitive edge. 

  • Develop and manage budgets for incentive programs, ensuring cost-effectiveness and maximum return on investment. 

  • Create clear and compelling communication materials to promote incentive programs and educate participants on program benefits. 

  • Provide training and support to internal and external stakeholders involved in implementing incentive programs. 

  • Provide the structure, oversight, and direction of multiple projects occurring simultaneously to achieve objectives and manage team priorities.  


Experience, skills, and qualifications: 

  • Bachelor's degree in Marketing, Business, or a related field; advanced degree preferred. 

  • Proven experience (7 years) in designing and managing incentive and loyalty programs, preferably in the healthcare or market research industry. 

  • Exceptional project management skills with the ability to manage multiple projects simultaneously. 

  • Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams and cultures. 

  • Strong analytical skills with the ability to build financial models, and leverage data-driven insights for decision-making. 

  • Familiarity with compliance requirements related to incentive programs in various regions, including sweepstakes.  

  • Demonstrated experience in driving member retention strategies and increasing program engagement. 

  • Familiarity with loyalty program technologies, platforms, and industry best practices. 

Additional Information

Employee Benefits:

  • 25 days annual leave
  • Participation in a company bonus scheme linked to personal and company performance
  • Group Life Cover 4x salary
  • Pension 4%/4% employee/employer contributions
  • Vitality after probation
  • Staff discount scheme
  • Discounted gym membership​