Head of Compliance

Company Description

About the Company: 

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

  • Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
  • Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
  • M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
  • Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
  • In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

Job Description

The mission of the Head of Compliance and Process Excellence is to champion a culture of compliance throughout the organization to ensure everyone complies with external regulatory requirements and internal policies and procedures.  The candidate leads the compliance team with a global mindset in its efforts to advocate compliance internally and externally.

The candidate further works in business process analysis, design and optimization to enable delivery of exceptional performance, championing compliance by design and building compliance requirements into processes and technology development.

This is the ideal role for someone who has experience in global market research compliance with the ability to collaborate with internal colleagues to identify, pursue and contribute to the advancement of technical capabilities, process improvements and changes within the teams and across the organization.


Essential Duties and Responsibilities:

  • Work as global compliance lead with close working relationships with compliance contributors;

  - US, UK, EU, India and Australia compliance lead

  - Data Protection Officer (who holds responsibility for data protection compliance)

  • Supervise compliance support via the ticketing tool used across the organization
  • Provide input on Legal Tickets as sought by Contracts Manager, as well as handling of non-Sales Legal Tickets
  • Support the Quality Manager completing the ISO 20252 (Market, opinion and social research) internal audit program, analyze risk and create strategies to provide risk mitigation
  • In conjunction with the IT, Compliance and Data Protection functions, support the introduction of ISO 27701 (privacy information management)
  • Provide support for market research reporting in France (Loi Bertrand/Anti-Cadeaux)
  • Provide support with Adverse Event Reporting to end clients
  • Create/update internal and external marketing campaigns in conjunction with Marketing Team including contributions to thought leadership demonstrating our strong compliance USP
  • Keep focus on client service culture, building strong and collaborative relationships with peers, teams, and aiming for delivering high quality and timely global programs and supporting the sales process as required
  • Representing M3GR Group on critical regulatory matters as required. Communicate with industry and regulatory bodies and represent M3 in industry committees.
  • Drive continuous compliance training program in conjunction with DPO, Quality Manager, Compliance team and Learning and Development Manager
  • Design and support key strategic continuous improvement compliance programs, providing input on initiatives as to compliance risks and implications as ambassador for privacy by design
  • In conjunction with the Compliance team, provide regular reviews and updates to the Compliance SharePoint Site
  • Interact with all stakeholders involved to provide feedback and resolve complex problems, focusing on collaborative and consultative solutions to make compliance projects a success
  • Keep senior management informed with detailed and accurate reports or presentations
  • Embed compliance into acquired MR companies as required
  • Line Management responsibilities
  • Monitor and assess the security, risk and privacy controls on an ongoing basis. Work closely with the operational teams to develop and monitor policies and standards with applicable compliance regulations.
  • Work collaboratively with the business in recommending, developing and executing business initiatives within permissible statutory and regulatory frameworks.


Education and Training Required:

  • Degree level or equivalent
  • Proficient in Microsoft Office and quick learner of new technologies/software
  • Thorough understanding of project/program management techniques and methods, including documenting and performing risk management to minimize project risks, managing changes in project scope, schedule and costs
  • Able to work autonomously and in a team environment to successfully meet departmental objectives

Minimum Experience: 

  • Experience within market research (healthcare preferred)
  • Knowledge of market research compliance within a global organization
  • Knowledge and experience of ISO certifications (ISO 27701 and ISO 20252 desirable)
  • Experience as program manager or other managerial position

Knowledge, Skill, Ability:

  • Able to demonstrate enthusiasm and pride in constantly improving the quality of M3’s services
  • Knowledge of Market Research codes of conduct across UK, EU, US, India and Australia (desirable)
  • Knowledge of quality control in respect to procedures (desirable)
  • Excellent verbal and written communication skills
  • Well-developed analytical and problem-solving skills; able to quickly solve problems as they present as well as proactively identify and resolve potential issues
  • Multilingual (desirable)

Additional Information


  • 25 days annual leave
  • Participation in an annual bonus scheme linked to the profitability of the business
  • Pension 4%/4% employee/employer contributions of qualifying earnings
  • Company’s medical cash plan. As part of the cash plan you have access to subsidised gym membership and a staff discount scheme
  • Cycle scheme