HR Coordinator

Company Description

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

  • Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
  • Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
  • M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
  • Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
  • In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. 

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.

Job Description

The mission of the HR Coordinator is to provide coordination and administration support for the HR function, managing the process and producing documentation for job offers, new starters, leavers, probations and promotions. Supporting the HR Business Partner and Business Unit Leaders with employee related tasks.

Please note that the successful candidate will be required to attend the London offices, minimum 1 day per week.

Essential Duties and Responsibilities:

  • Support HR Business Partner (HRBP) and assist in delivering end-to-end global employment cycle processes including onboarding, offboarding, employee engagement, training and recruitment.
  • Oversee the day-to-day administration of employee benefits and initiatives and HR administrative operations of the teams.
  • Maintain HR employee records, updating HRIS databases, prepare or amend HR documents and provide HR reporting to relevant parties as necessary.
  • Assist HRBP in reviewing and renewing company policies, employee handbook and compliance records
  • Support Business Unit managers with employee-related engagement projects and communication initiatives
  • Assist in delivering HR initiatives to strengthen the employer brand through recruitment and retention policies
  • Provide additional support to the Talent Acquisition and Global HR team as needed.
  • First point of contact for all HR queries submitted via Jira.  Responding to and providing advice where able.  If not able to assist escalation of queries to HR BP or Payroll Manager
  • Managing process and issuing documentation relating to:         
    • Offers of employment and employment contracts
    • Onboarding contractors and Permanent staff
    • Resignation acceptance
    • Probations
    • Promotions
    • Salary increases
    • Reference requests
  • Maintenance of and updating of HRIS records
  • Assisting with the HR annual goals and strategic projects


Bachelor’s Degree in HR, Organizational Psychology or Business is preferred

Minimum Experience: 

3 years of experience in HR administrator or generalist roles.

Knowledge, Skill, Ability:

  • Experience with day-to-day HR functions, including document processing and employee records
  • Experience with HRIS’s, UKG preferred
  • Excellent English language skills, both verbal and written
  • Excellent MS office skills, including PowerPoint and Excel
  • Ability to shift priorities in accordance with the business needs
  • Experience in a fast moving or growing business
  • Self -starter and able to work independently on own initiative and with minimal supervision
  • Excellent attention to detail
  • Good team player with excellent customer service and communication skills
  • Able to multitask and comfortable with a high-volume workload within a very fast -paced environment.

Company Disclaimer: This job description does not represent an all-exhaustive list of all functions and the employee may be required to perform additional duties as assigned by the manager and the company. The company reserves the right to revise this job description at any time.

Additional Information


  • 25 days annual leave
  • Participation in an annual bonus scheme linked to the profitability of the business
  • Pension 4%/4% employee/employer contributions of qualifying earnings
  • Company’s medical cash plan. As part of the cash plan you have access to subsidised gym membership and a staff discount scheme
  • Cycle scheme