Invoicing Coordinator

Company Description

SenAbout M3 Inc:

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

  • Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
  • Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
  • M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
  • Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
  • In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organisations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

Due to our continued growth, we are hiring a Invoicing Coordinator to join M3 Global Research, an M3 company.

About the Business Division:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.

Job Description

Business Unit Mission:

The mission of the Invoicing Coordinator is to be responsible for managing, reconciling, and accurately invoicing all projects conducted by the project management team. This individual will review all invoices prior to submitting to finance, as well as be responsible for any adjustments needed. This position will work closely with project managers, sales, and accounting throughout each month to ensure invoices and credits are successfully applied to each client account.

Essential Duties and Responsibilities:

Including, but not limited to the following:

  • Manage project invoicing by ensuring costs are correctly billed and vendor invoices are received in a timely manner. The Invoicing Coordinator is responsible for following up with vendors, project managers and accounting as necessary.
  • Assist the Global Invoicing Manager with issuing invoices to clients for payment.
  • Perform reconciliation of revenues and costs with both the accounting and operations team files.
  • Create and distribute weekly reports of invoicing and billing metrics.
  • Provide customer support to clients with disputes or inquiries concerning invoices.
  • Revise previously invoiced projects for any adjustments, and reissue of client invoices as necessary.
  • Liaising with the accounts receivable, credit/collections and procurement teams.
  • Partner with the engineering team and Global Invoicing Manager on updates and efficiencies to the system. The Coordinator will help in testing new features to ensure it will work for the invoicing team.
  • Manage specific client invoicing requirements and ensure requirements are met on each issue invoiced.
  • Assist the data validation team to ensure all internal costs are accurately applied to each project.


Education and Training Required:

Bachelor’s degree or equivalent work experience preferred.

Minimum Experience: 

  • 1-2 years of relative experience in an invoicing/accounting role.
  • 1+ year of client facing experience, preferred.
  • Experience working in market research is a plus.

Additional Information