Market Access Recruitment Coordinator (Italian Speaking)

Company Description

About M3:

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

  • Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
  • Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
  • M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
  • Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
  • In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organisations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

About the Business Unit: 

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.

Job Description

The Market Access Recruitment Coordinator is responsible for optimising the utilisation and performance of the European Healthcare and Market Access Panel, ensuring Quantitative and Qualitative projects are delivered within the provided budget and timelines.

It is the responsibility of the Market Access Recruitment Coordinator to identify and deploy custom recruitment solutions to maximise the successful delivery of qualitative and quantitative projects.

Essential Duties and Responsibilities:

Including, but not limited to the following:

  • Design and execute multichannel recruitment methodologies for allocated projects, which could include (but not exclusively) email campaigns, cold calling, desk research, text messages, online advertisement, referral schemes, forums, blogs, patient groups and associations network and social media.
  • Attend IKO and project related meetings with PMs for projects assigned and share notes on agreed plan of action.
  • Ensure that daily number of calls and strike rate targets are achieved.
  • Review projects on a regular basis and inform project managers when internal sampling strategies have been exhausted.
  • Monitor the performance of projects and ensure that recruitment plans are successfully executed within timelines stipulated by the client.
  • Proactively plan, organise, and implement project and panel recruitment solutions, aiming to maximise internal resources, reduce outsource cost and ensure project delivery.
  • Analyse and evaluate recruitment tactics post-implementation status to drive improvement in results.
  • Provide insightful and relevant feedback on projects feasibility based on gathered market intelligence upon talking to respondents over the phone, including Market Access projects targeting payers in Europe,
  • Provide high-quality professional support to respondents via telephone and email / support ticket communications.
  • Master and work across multiple systems to investigate, troubleshoot and handle enquiries and complaints and provide appropriate solutions and alternatives to respondents.
  • Handle all enquiries according to company policy and expectations regarding outcomes, time to resolution, and communication standards.
  • Develop and maintain a European Market Access knowledge database.


Education and Training Required:

 Bachelor’s degree or equivalency

Minimum Experience: 

Desirable: 1 year of experience in healthcare Market Research fieldwork recruitment

Knowledge, Skill, Ability:

  • Fluent in Italian
  • Exceptional written and verbal communication skills, with demonstrated knowledge of English and Italian grammar rules
  • Strong Microsoft Office skills (Excel) and quick learner of new technologies/software
  • Must have basic math skills, with the ability to learn to calculate incidence rate, response rates profit, etc
  • Interest / natural curiosity or previous experience /exposure within the healthcare space
  • Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success
  • Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
  • Self-motivated and able to prioritise tasks throughout the workday
  • Exceptional time management, organisational skills, attention to detail and ability to multitask
  • Attention to detail, quality of work and adherence to processes

Additional Information

Employee Benefits:

  • 25 days annual leave
  • Participation in a company bonus scheme linked to personal and company performance
  • Group Life Cover 4x salary
  • Pension 4%/4% employee/employer contributions
  • Vitality after probation
  • Staff discount scheme
  • Discounted gym membership​