Operations Executive

Company Description

About M3 Inc:

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

  • Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
  • Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
  • M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
  • Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
  • In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organisations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

About the Business Division:

This role sits within Doctors.net.uk, a subsidiary of M3 Inc. Doctors.net.uk is the UK's largest professional network of doctors; a closed community used by over 50,000 doctors daily and with a total membership of over 245,000. Products range from a trusted email communications platform to robust news and educational web pages along with our world-class sponsored pharmaceutical content and doctors’ own user-generated content. Our mission is to continually improve these offerings as well as identifying new ways to support our community of doctors throughout their careers.

Job Description

The Operations Executive’s aim will be to ensure seamless running of the Live Operations functions & administration, whilst supporting and working alongside the Senior Operations Manager to improve the departments offering and processes.

Essential Duties and Responsibilities:
Including, but not limited to the following:

Commercial campaign deployment, promotion, and traffic-driving operations

  • Work alongside the Operations Manager in the building, and the delivery of, commercial campaigns’ promotional and traffic-driving tactics to all M3 members
  • Manage the creation, scheduling, and delivery of Solus emails and other HTML bulk emails
  • Assisting AdOps Executive with operational administration
  • To ensure campaigns are deployed bug-free and in a timely manner, e.g. testing tracking, deployments of live campaigns to the platform, and tracking performance against engagement KPIs
  • Live tracker maintenance and data entry – both project information and campaign engagement metrics
  •  To look for operational improvements and efficiencies in the Live Operations team, using problem solving skills and wider company knowledge
  • To be responsible for campaign KPI setting (with support from Data team), working with CommEx and Sales team to communicate changes to KPI

Project resourcing

  • To organize and allocate internal resource to our commercial projects, ensuring work is assigned in a timely manner
  • To manage the internal resource diary and trackers, ensuring they are continually up to date and accurate
  • To coordinate and communicate with all external freelancers and contractors, including the management of invoices and POs
  • To lead and manage our internal daily huddles, ensuring the internal teams have everything they need to work on jobs assigned to them
  • To escalate resourcing and capacity issues to the Project Management team, problem solving and providing solutions where possible

Competencies:

  • Strong communication skills – oral and written
  • People person – can work with different teams to plan, implement and optimise campaigns for best performance
  • Proactive and passionate about delivering great customer service for both external and internal clients, with a desire to exceed expectations
  • Strong ability to prioritise workload
  • An enthusiastic team player with the desire to exceed objectives

Qualifications

Education and Training Required:

  • Educated to degree level or above

Minimum Experience: 

  • 1 or 2 years in an administrative/operational role
  • Experience of data entry using Microsoft Excel
  • Familiarity with digital media and online advertising

Knowledge, Skill, Ability:

  • Ability to process a high volume of project information quickly and accurately
  • Highly organised and motivated
  • Methodical with excellent attention to detail
  • Excellent troubleshooting skills and a creative problem solver
  • A passion for learning new skills & systems (experience with Google DFP and HTML is beneficial but not essential)
  • Ability to remain calm and focused under pressure
  • An interest in data and analytics, with good analytical skills
  • Ability to understand business opportunities and deliver/reprioritise in order to maximise revenues and customer service

Additional Information

Employee benefits:

  • 25 days annual leave
  • Participation in a company bonus scheme linked to personal and company performance
  • Group life cover 4x salary
  • Subsidised gym membership
  • Vitality after probation
  • Staff discount scheme
  • Pension 4%/4% employee/employer contributions