Product and Implementation Specialist

Company Description

About the Business Division:

RotaMaster, is a subsidiary of M3 Inc., which has been providing online workforce management tools to health & care organisations since 1999.  We’re always growing our product offering and moving into new markets and have two core products on the market – RotaMaster and Rotify.

Job Description

As a Product Specialist at RotaMaster, it’ll be your responsibility to ensure that our customers are getting everything that they possibly can from our range of staff management software. You’ll help them understand the systems and be focussed on helping our users adopt them into their everyday working lives.

You’ll do that by delivering consultancy, training and onboarding services to our customers, drawing on your wealth of knowledge on the products to support and advise on the different options customers have when using our platforms. You’ll also be an internal product expert, available to help our Customer Success, Support and Sales teams when they need a bit of product knowledge.  

You’ll manage implementations of new RotaMaster customers, guiding them through the process from initial order and system setup through to project sign off and beyond, ensuring that customer experience is always exceptional.

What you’ll need to do;

  • Deliver high quality, engaging online training to new and existing customers in a clear and professional manner
  • Use product knowledge to conduct consultancy sessions with new and existing customers to ensure their use of the system is optimised
  • Plan, write and record training videos and materials for use in a variety of online channels
  • Offer organised and effective implementation management to multiple customers at a time
  • Create, customise and maintain project plans and trackers throughout the life of an implementation
  • Deliver high quality internal training to new and existing staff members

Qualifications

Essential

  • A history of implementing with complex software platforms – preferably with healthcare customers
  • Excellent verbal and written communication skills, with an ability to make the complicated simple
  • An ability to map customer requirements to system functions using analysis and initiative
  • Outstanding people skills with the ability to build up relationships both internally and externally
  • Excellent planning and organisational skills – with a clear appreciation of the importance of CRM

Desirable

  • Knowledge of Monday.com and HubSpot
  • An understanding of the NHS and UK healthcare structures
  • A history in Workforce/Staff Management

Additional Information

What we offer

  • 37.5 Hours a week, hybrid working. 2 days a week in the Leeds office.
  • 25 days holiday.
  • Performance based bonus.
  • Private Medical insurance.
  • Life cover.
  • Healthcare cash back scheme.
  • Group Pension Plan.

About M3 EU:

M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.

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