Project Manager

Company Description

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. 

Founded by industry expert Maillou Enselme in 1997, Med Planet has built a stellar reputation over the past two decades as a leading medical market research company based in France, specialising in qualitative research. Focusing exclusively on the healthcare industry, Med Planet offers extensive expertise in conducting qualitative research projects across all therapeutic areas.

Core Markets

France remains Med Planet’s core focus, with strong attention on the French healthcare landscape. Offering tailored services and expertise to meet the unique needs of clients fielding research within the country, Med Planet shares their in-depth knowledge and understanding of the local healthcare system, regulatory environment, and cultural nuances.

Services

Comprehensive service offerings include:

• In-depth interviews (IDIs) and telephone depth interviews (TDIs)

• Focus groups

• Bulletin board discussions

• Message and concept testing

• Ethnographic studies

• Professional translation services by native French translators

• Report writing and video reporting by the moderators

Job Description

The mission of the Project Manager is to be a communication and relationship liaison between Med Planet, our clients, and other teams involved in the project’s completion. The Project Manager is responsible for managing all aspects of the project, ensuring excellent client service and delivering projects on time and within budget.

This is the ideal role for someone who has experience in international market research, with focus on healthcare, fieldwork, and collaboration with all teams involved in the project.

  • Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including:
  • Project specifications review, project set up, resource planning, fieldwork and timelines planning
  • Coordination of project kickoff meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
  • Translations ensuring quality standards and timelines are met
  • Project launch execution and analysis, with detailed feedback to clients with a solution approach
  • Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
  • Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner
  • Provide to client the agreed deliverables within expected timelines and quality
  • Meet billing deadlines and goals, ensuring high adherence to internal processes
  • Comply with Med Planet’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies
  • Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
  • Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
  • Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey

Qualifications

Education and Training Required:

Bachelor’s Degree or equivalent work experience

Fluent English (written and spoken)

Minimum Experience:

Must have 3 years’ experience in market research project management, preferably in healthcare

Knowledge, Skill, Ability:

  • Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
  • Able to work well meet deadlines and under pressure.
  • Have exceptional written and verbal communication skills.
  • Have strong Microsoft Office skills including Excel, Outlook, and Word.
  • have well-developed analytical and problem-solving skills.
  • Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
  • Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.

Additional Information

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