Swedish Speaking Moderator

Company Description

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

  • Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
  • Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
  • M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
  • Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
  • In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organisations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.

Job Description

A Moderator is responsible for ensuring the discussion in an interview or a focus group runs smoothly, following the client guideline. In order to do this a moderator needs to come well prepared for an interview. A Moderator should be aware of the non-verbal signals the respondents give, meaning they must have good listening and awareness skills. Furthermore, the moderator must be trusted by the client, and should remain neutral as to not alter the opinions of the participants. It is key to understand the purpose of the project and what questions the clients want an answer to.

Your tasks will depend on the project need and may include to transcribe, translate materials, write reports, conduct desk research, and identify relevant respondents for a study. The role includes responsibility of quality control and internal training regarding interviews and deliverables. 

You will also assist project managers by reporting daily results of the above-described tasks for assigned projects in our internal- system.

ESSENTIAL DUTIES & RESPONSABILITIES

  • Lead focus groups and individual interviews (IDIs) with diverse audiences. You will moderate groups and one-on-one sessions online and hopefully sometime soon in-person with everyone from consumers and patients to medical specialists, IT professionals, and policy elites, but pharma is a big focus of what you’ll work on.
  • The moderation online can be either via webcam on platforms or using chat groups or forums where questions are being posted regularly. 
  • Preparing yourself for interviews – participating in briefings, conducting desk research, read up about the topic, testing platforms, making sure all technicalities are in place and you have all the documents and contact details you need
  • Engage and energize participants and back-room clients. You will use your energy, presence, humor, and a little theater to keep participants and observers engaged and focused.
  • Complete all administrative tasks surrounding interviews in a timely manner: uploading and labelling of sound files, self-completion sheets, consent forms, reporting of who has completed etc. 
  • Complete reports, analysis and transcripts for the interviews assigned to you within the requested timeline
  • Translate questionnaires and discussion guides from English to Swedish
  • Proofreading and quality control of interviews and deliverables from both internal and external parties. 
  • Communicating and sharing information with Project Assistants and Project Managers throughout the project life cycle. 
  • If necessary, you also help with the recruitment of healthcare professionals and patients for our projects.
  • Work together with our Project Managers to ensure that the result is of the highest quality.

Qualifications

  • Experience with moderating
  • Strong linguistic skills 
  • Must possess strong writing, verbal and analytical skills
  • Must be able to establish and maintain positive and professional relationship with Colleagues and Clients
  • Analyses situations & responds quickly to deliver effective solutions
  • Works effectively individually and in a team environment
  • Must be highly motivated, enthusiastic, self-reliant and possess a self-starting approach to meet job responsibilities and accountabilities
  • Should possess a working knowledge of Microsoft Word, Excel, and PowerPoint
  • Maintains a “Can do” attitude and participates in joint problem solving
  • Strong communicator 

Additional Information

  • 25 days Annual leave entitlement
  • You will be eligible to participate in the quarterly bonus scheme upon completion of your probationary period. This will be paid quarterly once probation has been passed
  • You will be entitled to all statutory benefits as required by Swedish law, plus 25 days’ annual leave plus public holidays, Pension scheme (4,5% employer contribution) and Group Life insurance, covering payments for Life insurance, loss of income if you are not able to work due to sickness (sjukförsäkring) and injury when working (Olycksfallsförsäkring)